Privacy Policy

Excellence Travel respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, the purposes for which we process it, how long we retain it, and what your rights are.

1. Data controller

The data controller is Excellence Travel. For questions related to privacy and data protection, please contact us using the details available on the Contacts page.

2. Personal data we may collect

Depending on how you interact with the website, we may collect and process the following data:

Name, email, phone number and other information you provide when requesting information/quotes or contacting us; travel-related preferences where necessary to prepare a proposal; technical information such as IP address, device type, browser and browsing data through cookies and similar technologies.

3. Purposes and lawful bases

We process your personal data for the following purposes:

Responding to contact and information requests; preparing proposals and quotes; providing customer support; improving navigation experience and website performance; complying with legal obligations.

Processing may be based on your consent, on the performance of pre-contractual/contractual steps, on compliance with legal obligations and/or on our legitimate interest in improving services and ensuring website security.

4. Sharing data with third parties

We may use service providers (e.g., website hosting, email, security and maintenance tools) that process data on our behalf and under our instructions.

Where applicable and necessary to provide the requested services, we may share information with travel-industry partners (e.g., airlines, hotels, tour operators, insurers and other suppliers), always within the scope of the specific request and only to the extent necessary.

5. International transfers

Some service providers may be located outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally provided measures.

6. Data retention

We retain data only for as long as necessary to fulfil the purposes for which it was collected, or for the periods required by law. After that, the data will be securely deleted or anonymized.

7. Your rights

Under applicable law, you may exercise the following rights: access, rectification, erasure, restriction, objection and data portability. Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out up to that date.

To exercise your rights, please contact us using the details available on the Contacts page.

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration or unlawful disclosure. However, no system is entirely secure and we cannot guarantee absolute security.

9. Cookies

The website may use cookies and similar technologies to improve navigation, measure performance and keep preferences. You can configure your browser to block or delete cookies; this may affect some website features.

10. Complaints

If you believe the processing of your data violates applicable law, you may lodge a complaint with the competent supervisory authority, namely the Portuguese Data Protection Authority (CNPD).

11. Changes to this Policy

We may update this Privacy Policy at any time. We recommend reviewing this page periodically. Changes take effect upon publication on the website.